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Millions of RBS and Natwest customers locked out
of their accounts after mobile phone banking app fails in another embarrassing meltdown
Mobile and tablet apps used by two million people failed today
Unhappy customers took to social media to complain about the banks
RBS offered apologies and updates on its official Facebook page
It took more than an hour longer to reinstate the service to customers who
log in through Apple’s iPhone and iPad.
By SEAN POULTER FOR THE DAILY MAIL
Published: 20:02 GMT, 28 March 2013 | Updated: 21:45 GMT,
28 March 2013
e-mail
View
comments
Millions were shut out of their bank accounts today after another meltdown in the computer
system at the NatWest and Royal Bank of Scotland.
The mobile Apps used by two million customers to access their
accounts from iPhones, Android smartphones and tablets failed in the early morning.
People who were waking up and checking transactions and
balances, or trying to make payments, were locked out of their accounts
for several hours.
Royal bank of Scotland and Natwest had issues with their smartphone
and tablet apps affecting millions of people
The troubled bank, which is 82per cent owned by taxpayers, has suffered a series of technical failures that have left customers frustrated and angry.
The bank offered apologies and updates on its official Facebook
page in an unsuccessful attempt to quell complaints and prevent people switching away.
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One angry customer wrote: ‘I’ve moved to Barclays after 10 years of nothing but hassle from NatWest ……
Little Britain must of got the phrase ‘computer says no’ from NatWest’.
Business and personal mobile banking customers for Natwest, RBS, and Ulster
Bank are today experiencing problems
A second said: ‘So pleased I opened a new account with someone else on Tuesday.
Natwest are useless.’
A third spoke for many, stating: ‘Hey Natwest,
instead of giving your useless bosses at the top of Natwest tower massive bonuses, try employing IT people who actually know what they are doing.’
The RBS-Natwest group paid bonuses totalling £607 million for 2012 despite amassing losses of some £5.2billion.
The mobile banking App which operates on the Android software system used by Samsung and others was restored around
lunchtime yesterday.
However, it took more than an hour longer to reinstate the service
to customers who log in through Apple’s iPhone and iPad.
Last summer, a major computer system failure that locked millions out of current accounts cost the bank some
£175 million in compensation.
In October, NatWest had to suspend a mobile phone banking App
feature called GetCash, after the service was subject to a spate of ‘phishing’ attacks
by fraudsters.
The GetCash service, which allows customers to
withdraw cash without using a debit card, was later re-instated after security was beefed up.
Just three weeks ago a hardware fault prevented customers from using cash machines and also
affected online and telephone banking services.
The bank has been heavily promoting the benefits of its mobile phone banking App.
It recently unveiled a feature called Pay Your Contacts, which allows customers to
send payments of up to £100 to anyone with a Visa card,
by entering their mobile number.
Mobile banking users took to Twitter to ask what was happening
A spokeswoman for consumer group Which? said the problems will raise
wider questions about ‘how robust and up to date banks’ IT systems are’.
She said: ‘Consumers and businesses alike rely on mobile banking services to access their accounts and consumers will rightly want to be assured
that their money is accessible and safe at all times.’
Laura Willoughby, of the Move your Money campaign group,
said: ‘Coming just weeks after the last IT failure, this
really is the last straw for customers fed up with
such unhelpful banking. RBS is not only too big
to fail, but too big to provide proper customer service as well.’
RBS blamed a technical problem that was restricted to the mobile Apps and apologised to customers
for the inconvenience.
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Millions of RBS and Natwest customers locked out
of their accounts after mobile phone banking app fails in another embarrassing meltdown
Mobile and tablet apps used by two million people failed today
Unhappy customers took to social media to complain about the banks
RBS offered apologies and updates on its official Facebook page
It took more than an hour longer to reinstate the service to customers who
log in through Apple’s iPhone and iPad.
By SEAN POULTER FOR THE DAILY MAIL
Published: 20:02 GMT, 28 March 2013 | Updated: 21:45 GMT,
28 March 2013
e-mail
View
comments
Millions were shut out of their bank accounts today after another meltdown in the computer
system at the NatWest and Royal Bank of Scotland.
The mobile Apps used by two million customers to access their
accounts from iPhones, Android smartphones and tablets failed in the early morning.
People who were waking up and checking transactions and
balances, or trying to make payments, were locked out of their accounts
for several hours.
Royal bank of Scotland and Natwest had issues with their smartphone
and tablet apps affecting millions of people
The troubled bank, which is 82per cent owned by taxpayers, has suffered a series of technical failures that have left customers frustrated and angry.
The bank offered apologies and updates on its official Facebook
page in an unsuccessful attempt to quell complaints and prevent people switching away.
RELATED ARTICLES
Previous
1
Next
Chaos in crisis-hit Cyprus as thousands of savers rush to…
REVEALED: The Nato bunker deep in Netherlands forest where…
Share this article
Share
One angry customer wrote: ‘I’ve moved to Barclays after 10 years of nothing but hassle from NatWest ……
Little Britain must of got the phrase ‘computer says no’ from NatWest’.
Business and personal mobile banking customers for Natwest, RBS, and Ulster
Bank are today experiencing problems
A second said: ‘So pleased I opened a new account with someone else on Tuesday.
Natwest are useless.’
A third spoke for many, stating: ‘Hey Natwest,
instead of giving your useless bosses at the top of Natwest tower massive bonuses, try employing IT people who actually know what they are doing.’
The RBS-Natwest group paid bonuses totalling £607 million for 2012 despite amassing losses of some £5.2billion.
The mobile banking App which operates on the Android software system used by Samsung and others was restored around
lunchtime yesterday.
However, it took more than an hour longer to reinstate the service
to customers who log in through Apple’s iPhone and iPad.
Last summer, a major computer system failure that locked millions out of current accounts cost the bank some
£175 million in compensation.
In October, NatWest had to suspend a mobile phone banking App
feature called GetCash, after the service was subject to a spate of ‘phishing’ attacks
by fraudsters.
The GetCash service, which allows customers to
withdraw cash without using a debit card, was later re-instated after security was beefed up.
Just three weeks ago a hardware fault prevented customers from using cash machines and also
affected online and telephone banking services.
The bank has been heavily promoting the benefits of its mobile phone banking App.
It recently unveiled a feature called Pay Your Contacts, which allows customers to
send payments of up to £100 to anyone with a Visa card,
by entering their mobile number.
Mobile banking users took to Twitter to ask what was happening
A spokeswoman for consumer group Which? said the problems will raise
wider questions about ‘how robust and up to date banks’ IT systems are’.
She said: ‘Consumers and businesses alike rely on mobile banking services to access their accounts and consumers will rightly want to be assured
that their money is accessible and safe at all times.’
Laura Willoughby, of the Move your Money campaign group,
said: ‘Coming just weeks after the last IT failure, this
really is the last straw for customers fed up with
such unhelpful banking. RBS is not only too big
to fail, but too big to provide proper customer service as well.’
RBS blamed a technical problem that was restricted to the mobile Apps and apologised to customers
for the inconvenience.
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